Warranty Schedule

GUARANTEE AND WARRANTY SCHEDULE

This Guarantee and Warranty Schedule applies from January 1, 2023. The Seller reserves the right to change these conditions at any time. 

1. GENERAL

1.1. All standard parts sold are warranted to be free from defects in workmanship and material and are warranted to meet the Clients specifications, but no other warranty, expressed or implied, is made by the supplier unless expressly set forth. 

1.2.  The Supplier shall have no obligation or liability under this warranty:

1. For special, indirect or consequential personal or property damage arising from the failure of its equipment.
2. If the equipment is operated with any accessory, equipment or attachment not specifically approved by the Supplier.
3. If the equipment was not installed, operated or maintained in accordance to the Suppliers installation maintenance/instructions.
4. If the equipment was not used or operated under normal industry applications unless the installation was specifically approved by the Supplier.
5. If the equipment was serviced, repaired, altered or modified in any way by a company other than a Supplier factory authorized repair station.

1.3. The Client must notify the Supplier of all warranty claims within thirty (30) days after the discovery thereof.

1.4. Any unit shipped back to the factory for warranty repair must have prior Supplier notification and approval for the return or the unit will be refused and shipped back to the Client at their expense.

1.5. All units sent to the Supplier must have a valid shipping ticket detailing the purchase order number, customer and address, telephone number, person to contact, part number and serial number, complaint or squawk and return routing instructions.

1.6. The Supplier reserves the right to repair or replace customers' units at its discretion and at any Supplier authorized repair and/or exchange centres. The Supplier reserves the right to make improvements and or changes to its equipment any time a unit is submitted for warranty repair or exchange consideration.

1.7. The Supplier reserves the right under this warranty to refuse or reject any and all warranty claims if, based on the Company's estimation, damage to the subject equipment was not caused by component or factory workmanship defects.

1.8. If the manufacturer of the goods states a longer warranty period than stated in our Guarantee and Warranty schedule, the possibility to exercise rights from defective performance during the period indicated on the product with the manufacturer is not affected by our Guarantee and Warranty Schedule, the scope of performance is specified in warranty conditions of the manufacturer.

2. WARRANTY ON REPAIRED ITEMS

2.1. The Supplier warrants all Factory repaired equipment to be free from defects in workmanship and material for a period of ninety (90) days from the date the repaired item is received by the Client. The repair warranty period will not alter any original warranty periods previously in effect unless the repair warranty period is greater than the original warranty duration in which case the longer warranty period will apply.

2.2. The repair warranty covers specific repair work done on the equipment only and does not cover damage or failure to other assemblies or components incurred during the repair warranty period. Any associated damage or failure to the equipment and its coverage under the repair warranty will be evaluated and decided upon by the Supplier.

2.3. All other terms, conditions, exclusions and procedures as stated in this Warranty Policy will apply to the warranty on repair items.

3. WARRANTY CLAIM PROCESS

3.1. Please email claims@guanzhousourcing.com or contact your Supplier customer service representative with any claims submitted under this warranty.

3.2. The Supplier will contact the Client within two business days of receipt of claim to review the claim and recommend a resolution. The Supplier reserves the right to require the return of any damaged materials, at the Supplier expense and to require photographic or other description of the claim before processing.

4. WARRANTY CONDITIONS

4.1. PLUMBING

4.1.1. All tapware, bathroom fittings and sanitaryware are covered by a three (3) year warranty from delivery to site. Tapware cartridges are covered by a three (3) year parts and labour warranty.

Due to the manufacturer's conditions, the warranty on flexible hoses, cistern mechanisms, transformers and soft close seats is 12 months parts and labour from delivery to site.

4.1.2. The Supplier will repair or replace free of charge any faulty product due to defects in materials or workmanship within the warranty period. We, or our nominated agency, reserve the right to assess, repair, replace or service any warranty claims as we see fit.

4.2. FURNITURE & CASE GOODS

4.2.1. The Supplier warrants its residential casegoods products (“casegoods”) to be free from defects in material and workmanship under normal use and service for a period of two (2) years from the date of the initial shipment to the Client, however, certain components of such casegoods are subject to shorter warranty periods as described below. 

4.2.2. Any product modifications by the Client, or use of non-Supplier parts, voids the warranty.  The warranty does not apply to damage resulting from (a) normal wear and tear; (b) negligence, abuse or misuse; (c) inadequate or improper maintenance, cleaning or care; (d) exposure to sunlight; (e) exposure to chemicals and/or other liquids; (f) accidents; (g) any use for which the product was not designed.

4.2.3. Natural Materials

Certain casegoods products of the Supplier are made with a variety of materials found in nature.  These include, but are not limited to, various wood and plant species, stones and minerals, shells and certain animal by-products. The Supplier warrants such materials to be free from defects in material and workmanship for a period of two (2) years from date of shipment to the Client.  

Highly figured veneers are taken from areas of the tree that grow in different directions.  This natural characteristic of the veneer causes tension and pulls the fibre of the wood, which can result in hairline cracks over time and are not considered defects.

Natural colour changes, variations, or movement in lumber or veneer products, and exposure to extreme temperature changes and/or direct sunlight, may cause colour and/or surface changes which are not considered defects.

4.2.4. Fabrics/Leathers/Upholstery Materials

Certain case goods products of the Supplier contain components that include fabrics, leathers, cushions and other filling materials. The Supplier warrants such components to be free from defects in material and workmanship for a period of one (1) year from the date of shipment to the dealer.  However, the following are certain exceptions to this warranty:

1. Wrinkles, scratches, insect bites, healed scars and other natural markings or colour variations that occur in certain leathers are natural and are not considered defects. 
2. Exposure to extreme temperature changes and/or direct sunlight may cause colour and/or surface changes that are not considered defects.
3. Some fabrics are washed to achieve a more relaxed appearance and softer feel.  Wrinkling, puckering and shade variations are natural results of washing and should not be considered defects.   

4.3. LIGHTING

4.3.1. The Supplier warrants that such Products will be free of defects in material and workmanship for a period of two (2) years from the date of delivery to the site.

4.3.2. This warranty does not apply to loss or damage to the Product caused by: negligence; abuse;  misuse; mishandling; improper installation, storage or maintenance; damage due to a casualty event or acts of God; vandalism: civil disturbances: power surges: improper power supply: electrical current fluctuations; induced vibration; alteration; accident or improper service of the Product.

4.4. SOFT GOODS, FABRICS, DRAPERY

4.4.1. The Supplier warrants that all shipments are in accordance with the Textile Fibre Products Identification Act. Each of our products is designed for specific end use and is engineered to perform satisfactorily under reasonable commercial conditions. We guarantee each shipment to be of first quality and produced to industry standards.

4.4.2. Colourfastness to ultraviolet light is excluded as conditions of usage may vary.

4.4.3. The Supplier guarantees satisfactory commercial performance for all products when properly installed, maintained and subject to "normal and intended use" in appropriate environments. All warranties are from the date of purchase:

4.4.4. In the unlikely event that a product does not perform to commercial standards - when specified for the purpose intended, properly installed and maintained under normal conditions using appropriate cleaning agents and methods as outlined in the Suppliers Cleaning Manual - The Supplier reserves the right to either replace the product free of charge, repair the product or refund the purchase price of the product. The Supplier will not be responsible for any labour costs associated with said replacement.

4.4.5. This warranty does not cover the following:

1. Damage or failure to perform resulting from improper specification, fabrication or installation
2. Damage or failure to perform resulting from unusual wear and tear on the product.
3. Damage or failure to perform resulting from improper maintenance or cleaning as per Furniture Care Instruction.
4. Damage resulting from accident or abuse.
5. Damage resulting from the failure of a third party’s product.

4.4.6. Any subsequent treatment of products managed by the Client, after shipment by the Supplier, will void this warranty. This warranty applies only to the original purchaser of the product. This warranty supersedes any previously communicated warranties.

4.5. WINDOWS & DOORS

4.5.1. Hardware

Ten (10) years limited warranty on Hardware. All windows hardware are warranted against defects in materials and workmanship for a period of ten (10) years from the date of invoice. This Limited Warranty does not cover any hardware that has been tampered with or any product which has been improperly installed, abused, misused, worn out, altered, used for a purpose other than that for which it was intended, or in a manner inconsistent with any instructions regarding use of such product, nor does it cover corrosion-related damage.

4.5.2. Painted Products

Ten (10) years  limited warranty on painted products. Painted windows are warranted against such defects in material and workmaship that might result from paint peeling, flaking, cracking and major non-uniform discoloration for a period of ten (10) years and is caused by exposure to sunlight, heat, or noxious or abrasive materials. Corner welds on coloured windows may fade over time. Colour touch-up is the responsibility of the property owner. Damage of the interior laminate caused by using abrasive cleaners is excluded.

4.5.3. Insulated Glass

Fifteen (15) years limited warranty on Insulating Glass. Insulating glass units are covered by a fifteen (15) years warranty against sealed unit failure. “Failure” is defined as a loss of the seal between the glass and the edge sealant resulting in the information of moisture between the inner and outer panes of glass or the collection of dust or dirt between the inner and outer panes of glass. Under no circumstances is broken glass covered under this warranty. Defects such as minute bubbles, eyes, crystals and/or scratches are normal and inherent to any manufactured glass product. These minor defects are not warranted. Cracked glass or IG failure due to a manufacturing defect or subject to thermal shock are covered on parts for a period of one (1) year from the date of invoice.

4.5.4. Exclusions

The following are excluded from coverage under this Warranty:

1. Exposure to harmful pollutants, the corrosion of non-vinyl products or components due to the proximity to coastal areas, excessive thermal or physical stress and/or high humidity levels such as but not limited to improper storage.
2. Any damage to the window or window components due to the settlement of the building structure.
3. Any damage caused by wind, hail, lightning or other incidents of weather, is deemed as an act of God.
4. Minor imperfections in windows and doors that do not affect the product´s structural integrity or obscure vision.
5. Any window which has been repaired or modified by any person other than a factory-trained Service. Any defect, malfunction or failure to perform, which has occurred because of unreasonable use, improper application or the failure to perform reasonable or necessary maintenance.
6. If products with visible defect(s) after goods have been picked up or delivered and are installed with such defects, but not limited to scratches, dents, and cracks and/or delivered and are installed with notifying the supplier prior to installation. 
7. Any product not paid in full or sold through any account which is not in good stand.
8. Condensation on windows, which may occur as a natural result of humidity within the house or building area. 

4.6. FLOORING

4.6.1. Engineered wood flooring structural and vinyl floor warranties

This is a common type of warranty for engineered wood flooring, that is a guaranty for flooring grade, milling, moisture content within factory standards. These warranties have detailed instructions when it comes to preparation, tools, and installation of your floors. Failure to follow all of the instructions could void the warranty.

For Commercial: Three (3)  years manufacturer structural warranty.

4.6.2. Care, Maintenance & Installation requirements 

Proper care, maintenance and installation play a key role in the performance of engineered floors. Installation and maintenance guidelines will be supplied. To keep the lasting shine and fresh feel of your investment for as long as possible, we recommend that you: 

4.6.3. Proactive protection for your floor

1. When moving appliances or heavy furniture, lay a plywood panel on your floor and "walk" the item across it. This protects your floor from scuffing and tears.
2. Use floor protectors on furniture to reduce indentation. As a general rule, the heavier the item, the wider the floor protector needed.
3. Place a walk-off mat at outside entrances to reduce the amount of dirt brought into your property. We do not recommend the use of rubber- or latex-backed mats (except where noted) because the chemical (antioxidant) they often contain can permanently stain your floor. We suggest a non staining vinyl-backed mat or a woven nig that is colorfast.

4.6.4. What is not covered by this Limited warranty 

1. Damage caused by fire, flooding, exposure to standing water or intentional abuse.
2. Damage caused by moisture to surrounding structure, walls, subfloor, fixtures, furniture, underlayment, moldings, trims, subfloor heating elements, or anything that is not the structural integrity or dimensional stability of the floor plank or tile.
3. Damage resulting from mold and mildew growth due to prolonged exposure to moisture. While moisture will not affect the structure of the plank or tile, when excessive moisture accumulates (and in particular remains undiscovered or unaddressed) mold and/or mildew growth can occur.
4. Flooring that is installed outdoors.
5.  Damage caused by vacuum cleaner beater bar, rolling caster wheels, and cutting from sharp objects. - When vacuuming, we recommend using the wand attachment on your vacuum.
6.  Indentation or damage from improper loading including high heels, piked shoes, rolling loads, chairs or other furniture not using floor protectors. 
7. Damage caused by abuse such as moving appliances across the floor without adequate protection. When moving appliances or heavy furniture, lay a plywood panel on your floor and "walk" the item across it. This protects your floor from scuffing and tears.
8.  Loss of gloss/scratching.
9. Minor color, shade or texture variations between samples or printed color photography and the actual material.
10. Construction or installation-related damage- including installation defects due to installations not using the recommended products. 
11. Failure of the floor to adhere to the subfloor due to, for example, moisture, alkaline or hydrostatic pressure from the subfloor.
12. Inappropriate end-user activities

4.6.5. Manufacturing Defects

The Supplier warrants for the period stated in this warranty, that the engineered wood floors, in their original manufactured condition, at the time purchased, will be free from any manufacturing defects caused by production or improper milling, Such as but not limited too: grading, dimension or coating

4.6.6. Structural Warranty

The Supplier warrants for the period stated in this warranty the engineered floors will not buckle, wrap or twist or separate as a result of manufacturing defects.

4.6.7. Floor Finish

The Supplier warrants for the period stated in this warranty, that the factory applied finish on the flooring will not show wear through to bare wood, and that the finish will not separate from the wood flooring. Note: This warranty will be voided in any modification or alteration were done to the flooring finish, such as sanding or abrading. 

4.7. GLASS BALUSTRADES

4.7.1. Ten (10) years  Product Guarantee. The supplier guarantees the paint, anodising the structural integrity of our balustrade products for a period of 10 years. 

This means that for 10 years your balustrades are covered for:

1. Paint finishes
2. Shape Retention
3. Impact Strength Retention
4. Joint Strength 

4.7.2. Guarantee Terms and Conditions

The Supplier guarantees to the original purchaser that all of these products shall be free from defects in material or workmanship for the periods specified below. This guarantee applies to the products under normal use, subject to the conditions herein, and as determined by the supplier in its sole discretion This guarantee does not cover damages attributable to improper installation, incorrectly installed damp proof membranes and drainage or the omission of, inadequate maintenance, improper product use, after market product modifications, normal weathering, highly corrosive environments, damages caused by fire, accident, flood, act of God, vandalism, building settlement or structure failures, or other occurrences beyond the supplier's control. The supplier makes no representation, or guarantee express or implied, as to the performance of its products in a gale, tropical storm or hurricane.

4.7.3. Powder coated paint finishes

The Supplier guarantees that for a period of ten (10) years following delivery that the paint finish will not blister or peel. For products installed within three (3) miles of bodies of salt water, the guarantee period is five (5) years unless marine grade powder coating has been ordered.

Note that as powder coat is a commercial finish, it is typical for powder coated finishes to have an orange peel appearance, speckles, bubbles, craters, pinholes and processing marks that occur during manufacturing. These are not considered defects or covered under the guarantee unless they are visible from three (3) metres.

4.7.4. Laminated Glass

The Supplier guarantees that for a period of two (2) years from delivery under normal conditions of use, that the products shall be free of defects resulting in material edge separation or obstruction of vision from delaminating. 

4.7.5. Imperfections such as scratches or reflected distortions from a tempering or heat strengthening process are to be expected and are not covered under this guarantee. 

4.7.6. Broken glass is not covered under this guarantee.